flat-pack  /ˈflatpak/ 
noun
1. BRITISH
a piece of furniture or other equipment that is sold in pieces packed flat in a box for easy transport and is assembled by the buyer.

lead time

KL/SGR - Flat pack delivery: 2-7 working days*
Other State - Flat pack delivery: 7-10 working days*

* Lead time may be extended during MCO period or due to popular demand.
* Lead time is only applicable to items that are currently in-stock.
* Lead time is dependent on availability of logistics team and number of orders per day.
* "Working Days" is defined as Monday to Saturday. Our team does not work on Sundays and Public Holidays.
* Logistic team delivery time frame is between 9am-6pm.
* We are unable to advise on the exact date and timing for the delivery.

• The desk will be delivered as flat-pack* to you. 
  
• If there is no Lift access, the order can only be delivered to the ground floor.
• A re-delivery cost of UP TO RM150 will be charged to customers if the first delivery fails. 
  

LEAD TIME
KL/SGR - Delivery With On-Site Assembly: 5-8 Working Days*
Other State - Delivery With On-Site Assembly: 7-10 Working Days*

ACCESSORIES INCLUDED IN THE ASSEMBLY

• Monitor Arms (Double and Single arm units) / Laptop Mount
• RGB Lighting (Cololight Strip Only)
• Castors

The headphone hanger, mouse mats, installation of monitor(s) to the monitor arm and any other non-inclusive items are not included in the assembly process.

ITEMS NOT INCLUDED IN THE ASSEMBLY

• Lift
• CPU 
• Hestia
• ColoLight Pro (1 Module, 3 Module, 6 Module)
• Spark

**Note: Assembly does not include disposal of old furniture.
Omnidesk does not offer disposal services.

The Omnidesk team makes a thorough Quality Control check of every desk before it leaves our warehouse.
We are currently using a Logistics Partner to deliver the desk to your homes, hence there may still be chance of damage during the delivery which is beyond our control.
So to protect and save yourself from a logistical merry-go-round, DO NOT SIGN for a package before you inspect it. 

• First, inspect the box/packaging for obvious damage.  
• We then recommend that you insist on opening up the packaging to inspect for concealed damage.  
• Make sure all your items purchased including cables, accessories and User Manuals are all included.  
• Once the driver leaves with the signed delivery order, it becomes the buyer’s responsibility should any physical damage be found or missing accessories occur thereafter. Kindly inform us within 7 DAYS if there is any defects found on the product that you have received. Please send in a photo of the defects to sales@theomnidesk.com.my and it will be reviewed on a case by case basis.